Unifying patient data across 6 hospital sites to cut wait times by 40%
Belief Hospital operated on three disconnected EMR systems across six sites, leading to data silos, repeated diagnostics, and frustrated patients. Durrani Tech delivered a unified cloud health data platform and AI-assisted triage module.
Client
Belief Hospital
Industry
Healthcare
Services
Duration
9 months
40%
reduction in average patient wait time
60%
reduction in scheduling admin effort
₹1.2Cr
annual savings from eliminated duplicate diagnostics
4.7/5
patient satisfaction score (up from 3.1)
The Challenge
Belief Hospital's rapid acquisition of two regional clinics left them with three incompatible electronic medical record systems. Patient data was isolated per site, forcing doctors to repeat labs and imaging. Appointment scheduling ran on spreadsheets. Average in-facility wait time was 47 minutes.
Our Approach
We started with a 6-week technical discovery across all six sites, interviewing clinical staff, mapping data flows, and cataloguing over 200 integration touchpoints. We designed a HIPAA-compliant cloud data lake on AWS with a unified patient identity service at its core. An AI triage assistant was overlaid to prioritize appointment slots based on urgency signals from symptoms, age, and past visit history.
The Solution
Delivered a unified patient platform on AWS built on HL7 FHIR standards. The AI triage engine reduced scheduling effort by 60% for administrative staff. Custom dashboards gave department heads real-time occupancy and wait-time visibility. Full rollout completed in 9 months without clinical downtime.
Results.
40%
reduction in average patient wait time
60%
reduction in scheduling admin effort
₹1.2Cr
annual savings from eliminated duplicate diagnostics
4.7/5
patient satisfaction score (up from 3.1)
Stats are representative of outcomes achieved. Specific figures may vary by site and period.